Lead Engineer
Core
Lead advanced technical support and escalation management for enterprise AI platforms including Microsoft Copilot, Claude, and ChatGPT Enterprise.
Role type
Senior IC AI Platform Support Lead
Builds
Operational stability and resolution for enterprise GenAI platforms
Domain
Enterprise IT / Generative AI / Cloud Support
Deliverable
client delivery
Required skills
Enterprise SaaS support, Tier 4 escalation management, Root cause analysis, Microsoft 365 ecosystem, GenAI concepts, LLM behavior, ITSM tools, Vendor coordination
Preferred skills
Azure OpenAI Service, API testing, PowerShell, Python, Observability tools, ITIL framework
Technologies
Microsoft Copilot, Azure, Entra ID, Teams, SharePoint, ServiceNow, Jira, Splunk, Datadog
Responsibilities
Lead technical support and escalation for AI platforms, Troubleshoot complex incidents and integrations, Perform root cause analysis, Mentor T1/T2 support engineers, Create technical documentation and playbooks, Monitor platform health and usage trends
Seniority
Senior, hands-on IC