Conversational AI Engineer - Google/GECX & Code Agents
Core
Design, deploy, and optimize next-generation customer-facing agentic workflows bridging digital discovery and front-line customer operations.
Role type
Senior IC Conversational AI Engineer (GECX Code Agents)
Builds
Multi-agent applications and custom-coded agent hierarchies for customer experience platforms
Domain
Customer Experience (CX) / Conversational AI / Google Cloud
Deliverable
production ML models
Required skills
Python, TypeScript, Google GECX Code Agent tooling (cxas-scrapi), Dialogflow CX, RESTful APIs, Git/CLI, BigQuery, telephony integration (SIP/RTP), prompt engineering safety protocols
Preferred skills
Low-code visual canvas building, Model Context Protocol (MCP), OpenAPI webhooks, CI/CD automation for agent evaluation
Technologies
cxas-scrapi, cxas CLI, uv, Genesys, Avaya, Google Cloud Logging, Dialogflow CX
Responsibilities
Develop multi-agent architectures using CX Agent Studio and Code Agents; Write custom code tools and callbacks in Python/TypeScript; Leverage GECX Engineering CLI for linting and validation; Design generative playbooks and control flows; Program enterprise integrations with databases and CCaaS networks; Automate quality evaluation and CI/CD for agent trajectories
Seniority
Senior, hands-on IC