Customer Experience Data Analyst - Melio
Core
Data Analyst building analytics foundations for Customer Experience and Payment Operations teams, turning raw data into decisions for monthly business reviews, headcount planning, and performance reviews.
Role type
Senior IC data analyst (workforce & payment operations)
Builds
Dedicated reporting support, monthly business reviews, quarterly proficiency scoring, and headcount/workforce planning models
Domain
Fintech / Payment Operations / Workforce Management
Deliverable
dashboards & analysis
Required skills
Tableau, Zendesk Explore, strategic analysis, executive presentation, cross-departmental data synthesis, precision in reporting
Preferred skills
None stated
Technologies
Tableau, Zendesk Explore
Responsibilities
Build foundational analytics for Payment Operations, conduct monthly business reviews, support performance and salary reviews, develop headcount and workforce planning models
Seniority
Mid-to-Senior, hands-on IC
