Duty Manager
Core
Lead operations and staff at a hospitality venue, ensuring exceptional customer service and a positive workplace culture.
Role type
Hospitality operations manager
Builds
A vibrant hub of entertainment, dining, and community spirit
Domain
Hospitality
Deliverable
product features
Required skills
Leadership, team coaching, dispute resolution, incident reporting, multitasking, customer service, operational innovation
Preferred skills
Mentoring, problem-solving
Technologies
None stated
Responsibilities
Coach and develop the team through constructive feedback; coordinate innovation activities relating to operations and service practices; lead by example through superior customer service; demonstrate dispute resolution techniques to resolve staff and customer grievances; work well under pressure with the ability to multitask; efficiently and effectively report on customer and employee related incidents.