Business Engagement Lead
Core
Lead the coordination and delivery of the Business Concierge Service and support a significant business improvement initiative (Business Approvals Incentive Scheme Pilot) to modernize processes and customer experience for local businesses.
Role type
Senior IC business engagement lead (local government)
Builds
Business Concierge service operations and end-to-end service delivery processes
Domain
Local government / Economic development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
business acumen, team leadership, stakeholder management, project and program management, data analysis, evidence-based recommendation making
Preferred skills
experience in business support or regulation, local government background
Technologies
N/A
Responsibilities
Coordinate team delivery of day-to-day Business Concierge operations; supervise Business Concierge officers; develop, monitor, and report on service success metrics; implement service review and improvement recommendations; collaborate with Business Transformation branch on system requirements and process reviews.
Seniority
Senior, hands-on IC