Community Customer Support Associate Trilingual English French Arabic

Takadao is on the lookout for a passionate and empathetic Community & Customer Support Associate to join our growing LifeDAO community! This is a full-time, remote opportunity for someone who thrives on building relationships, supporting users, and making a meaningful impact in the Web3 space.
We strongly preferred female candidates who are trilingual (English/French/Arabic).

💬 What You’ll Do

Be the first point of contact for TLD members across WhatsApp, Circle, LinkedIn, X, email, and more

Build meaningful relationships by engaging, listening, and supporting members with empathy and care

Respond to questions about LifeDAO, memberships, and platform-related concerns

Escalate complex or technical issues to the appropriate internal teams

Support community moderation to maintain a respectful and safe environment

Help onboard new members, host onboarding sessions, and guide them through TLD products and processes

Maintain clear documentation of FAQs, issues, and resolutions

Assist with online events and engagement activities

Support the Community Manager and CMT with daily community operations

Share feedback and insights from the community to help improve the overall user experience

✅ What We’re Looking For

Fluent in English and French (written & spoken) and Arabic (spoken)

Background in Customer Support, Customer Service, or Community Management

Comfortable engaging with users in online communities (WhatsApp, Circle, LinkedIn, X) experience is a plus)

Strong communication and interpersonal skills

Charismatic, Patient, empathetic, and solution-oriented mindset

Ability to work collaboratively in a multicultural team.

Ambitious, Adaptable, proactive, and eager to learn.

💡 Strong preference for female candidates who are trilingual (English / French / Arabic)

🌟 Nice to Have

Experience in Web3, DAO, fintech, or startup environments

Basic understanding of decentralized platforms or digital communities

Experience supporting international or multicultural users

Familiarity with CRM or ticketing tools

💡 Why Join Takadao?
At Takadao, we’re building trustless and transparent Web3 alternatives to banking and insurance- empowering communities globally with Shariah-compliant, blockchain-powered solutions.
You’ll be part of a diverse, mission-driven team shaping the future of decentralized finance and community-driven protection. Expect:
✨ Flexible work environment
🌍 Global team of innovators
🔗 Purpose-driven projects with real-world impact
🚀 The thrill of building something visionary

If you’re ready to lead, innovate, and bring world-class learning experiences to a thriving global community, we’d love to meet you.

Apply Now