Customer Service Travel Helpdesk
Core
Deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.
Role type
Customer Service Consultant (Travel Helpdesk)
Builds
Travel assistance services and insurance support for customers
Domain
Travel insurance and assistance services
Deliverable
client delivery
Required skills
Problem-solving, analytical thinking, communication, empathy, customer focus, teamwork, cross-cultural communication, self-management, compliance adherence
Preferred skills
Certificate III/IV in Telecommunications, Microsoft Office skills, typing and computer literacy
Technologies
Outlook, Word, Excel
Responsibilities
Manage inbound and outbound calls, handle complex enquiries and complaints, verify customer eligibility, maintain accurate call notes and incident records, achieve individual and team KPIs, support continuous improvement initiatives
Seniority
Entry-level to early-career