Car Park Control Room Operator
Core
Monitor live CCTV and parking systems, handle customer calls, and perform on-site maintenance and troubleshooting for car park equipment.
Role type
Car Park Control Room Operator (hybrid control room and field support)
Builds
Operational continuity for multiple car park sites
Domain
Parking operations / Customer service / Facility maintenance
Deliverable
client delivery | infrastructure
Required skills
CCTV monitoring, customer service, phone etiquette, basic troubleshooting, preventative maintenance, record keeping, multitasking, computer literacy
Preferred skills
Contact centre background, calm under pressure, driver's licence
Responsibilities
Monitor live CCTV and intercoms across multiple sites, Handle inbound and outbound calls regarding parking enquiries and payments, Respond to incidents and coordinate with field staff, Attend car park sites to resolve equipment faults and customer issues, Carry out basic preventative maintenance and consumables restocking, Troubleshoot ticket machines, boom gates, and payment systems
