Product Operations Manager
Core
Synthesize customer signals and data to provide clarity and context for engineering teams, enabling evidence-based product decisions and prioritization.
Role type
Product Operations Manager (Individual Contributor)
Builds
Product clarity, prioritization frameworks, release notes, and customer knowledge base
Domain
SaaS / Equipment Rental / Construction & Logistics
Deliverable
product features
Required skills
SQL, data analysis, customer insight synthesis, product prioritization, technical documentation, cross-functional collaboration
Preferred skills
Startup experience, direct customer engagement, support operations
Technologies
SQL
Responsibilities
Synthesize customer pain points and usage data into clear problem statements; Partner with engineers to ground discussions in evidence; Own product release notes and internal documentation; Support customer adoption and rollout of product changes; Collaborate with Business Operations on support shifts; Surface themes across feedback and metrics to inform iteration.
Seniority
Individual Contributor, high autonomy
