Ryan Long Fellowship
Core
Assist the NYC Public Advocate's Office in managing constituent complaints and serving as a liaison between residents and city agencies.
Role type
Public Service Fellow (Constituent Services)
Builds
Constituent service resolutions and agency responsiveness reports
Domain
Local Government / Public Administration
Deliverable
client delivery
Required skills
Case management, Constituent intake, Advocacy, Data entry, Written communication, Interpersonal skills
Preferred skills
Bilingual/multilingual proficiency
Responsibilities
Speak with constituents to gather complaint information, Serve as a liaison to resolve problems or make referrals, Provide proactive outreach to constituents and agencies, Enter and maintain data in the constituent services database, Represent the Public Advocate at offsite events
Seniority
Undergraduate/Graduate Student, Part-time (20 hours/week)