Shelter Service Representative (1434) - Animal Care & Control - Office of the City Administrator
Core
Provides animal care and control services, information, and assistance to the public; handles animal adoptions, surrenders, and licensing; enforces animal control laws and ordinances.
Role type
Frontline animal care and control service representative
Builds
Public trust, animal welfare outcomes, and city compliance with animal control laws
Domain
Municipal government / Animal welfare
Deliverable
client delivery
Required skills
Customer service, public education, animal handling, law enforcement basics, data entry, fee collection, radio communication
Preferred skills
Experience in animal welfare facilities, valid driver's license
Technologies
Shelter database, two-way radio, computer systems
Responsibilities
Interact with the public to resolve animal-related issues; educate the public on responsible pet ownership; process animal adoptions and surrenders; enforce dog licensing laws; transport animals to care or adoption events; maintain accurate shelter records; collect fees and issue citations.
Seniority
Entry-level to Junior, hands-on IC