Shift Supervisor Cage
Core
Assist Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies, monitoring transactions, and ensuring compliance with company internal controls, laws, and regulations.
Role type
Shift Supervisor, Casino Cage Operations
Builds
Casino cage operations and credit services
Domain
Gaming / Casino
Required skills
Money handling transactions, Supervisory experience, Guest service, Gaming regulations compliance, Office machines operation, 10 key, Jetsort, Jetscan, gaming ticketing kiosks, micro-encoder, CMS, ACSC, Microsoft Office
Preferred skills
2 years cage operations experience, Supervisory experience, Excellent guest service
Technologies
CMS, ACSC, Microsoft Office, Jetsort, Jetscan, gaming ticketing kiosks, micro-encoder
Responsibilities
Supervise, train, evaluate work performance, coach, and assist in scheduling team members; Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures; Maintain customer credit records; Report and research any cage variance; Ensure customers receive friendly, accurate, and timely service; Audit and verify transactions with table games department; Approve check cashing and credit issuance in accordance with established company policies; Resolve customer complaints and disputes; Perform duties of Casino Cage/Credit Manager in their absence; Balance and fill the NRT machines on the casino floor.
Seniority
Mid-level, hands-on IC