Digital Support Supervisor for the Division of Budget & Program Operations (City HAP Program)
Core
Lead a team providing technical support, system administration, and digital operations for the City Housing Assistance Program (CHAP) and internal staff.
Role type
Senior IC Digital Support Supervisor (Team Lead)
Builds
CHAP portal user support, system access management, and digital document processing workflows
Domain
Public sector housing administration and IT support
Required skills
Call center management, team leadership, system administration, digital operations, hardware procurement, stakeholder communication
Preferred skills
Rental subsidy knowledge, housing law familiarity, bilingualism, new technology implementation
Technologies
Call center systems, HAS portals, document scanning systems, HPD internal systems
Responsibilities
Manage and train a call center team for client and employee support; Administer system access and onboarding for staff and clients; Oversee digital document processing and scanning workflows; Coordinate hardware and license procurement; Develop training materials and monitor team performance.
Seniority
Senior, hands-on IC with management responsibilities