RAP UNIT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists to verify eligibility for tenant or landlord for Rental Assistance Unit Subsidy Programs and manage payment issuance.
Role type
Supervisory social services specialist (housing assistance)
Builds
Rental assistance subsidy programs for tenants and landlords
Domain
Public sector social services / Housing stability
Deliverable
client delivery
Required skills
Team supervision, eligibility verification, lease management, payment processing, data entry review, conflict resolution, database utilization
Preferred skills
None stated
Technologies
Housing Assistance Payment Systems (HAPS), Rental Assistance Program (RAP), HRA One Viewer, WMS, NYCWAY, Finance.net, IQ System, SAVE
Responsibilities
Supervise Benefits Opportunity Specialists, issue check requests for brokers and landlords, approve lease signings, troubleshoot tenant/landlord issues via review conferences, ensure timely program payments, review data entries for federal funds, recommend new subsidy certificates, address information requests from stakeholders
Seniority
Mid-level supervisor