Technical Communications Specialist
Core
Develop technical communications, knowledge-management content, user education materials, and service-adoption communications for diverse audiences within the Livermore Information Technology Program (LivIT) and Super Intelligence (SI) initiatives.
Role type
Technical Communications Specialist (G04.2/G04.3)
Builds
Internal web content, newsletters, tutorials, knowledge base articles, and user education products for IT services and SI tools.
Domain
National Laboratory / Information Technology / Super Intelligence (AI)
Required skills
Technical writing and editing, translating complex scientific/technical information, project management, audience analysis, user education delivery, Microsoft Office and Adobe tools proficiency, knowledge management.
Preferred skills
Advanced degree in communications/IT/education, experience in service centers or IT environments, knowledge of Super Intelligence (SI) landscape, mentoring stakeholders.
Technologies
ServiceNow, Microsoft Office, Adobe Creative Suite
Responsibilities
Edit and develop technical content for web and digital media; coordinate communications projects with multiple contributors; interpret complex technical info for accessible copy; deliver and evaluate user education sessions; assess audience knowledge gaps; manage project plans and schedules.
Seniority
Mid-level (G04.2) to Senior (G04.3), hands-on IC with project management duties.
