Principal Engineer, Salesforce
Core
Strategic and technical leadership for planning, architecture, design, integration, implementation, and operations of Patient Services solutions on AbbVie's OnePRM (Patient Relationship Management) platform.
Role type
Principal Salesforce Platform Architect & Engineering Lead
Builds
Scalable, secure, compliant, and resilient CRM solutions for Patient Services supporting 2,200+ end users and 2,000+ patients daily across Immunology, Oncology, Neuroscience, and Specialty therapeutic areas.
Domain
Life Sciences / Pharmaceutical / Patient Relationship Management (CRM)
Required skills
Salesforce platform architecture, Service Cloud, Experience Cloud, Health Cloud / Life Sciences Cloud, data modeling, API engineering, integration design, CI/CD/CT modernization, vendor management, budget stewardship, team leadership, technical strategy, system modernization, security governance, agile delivery practices, Agentic software engineering
Preferred skills
Pharmaceutical or life sciences industry experience, AI-enabled solutions, shift-left quality practices
Technologies
Salesforce, Service Cloud, Experience Cloud, Health Cloud, Life Sciences Cloud, CI/CD tools, automation frameworks
Responsibilities
Define system architecture and engineering standards for OnePRM; lead multi-year technical strategy and roadmap including modernization and migration; manage up to three engineering PODs and blended teams; evaluate emerging Salesforce capabilities and lead proofs of concept; govern scalable data models, workflow automation, and secure integration patterns; execute complex release plans and manage dependencies; coach and develop application architects and senior engineers; oversee team capacity, vendor performance, and budget utilization.
Seniority
Principal, hands-on IC with strategic leadership and mentorship
