CASE MANAGEMENT SUPERVISOR
Core
Supervise a team of Benefits Opportunity Specialists (BOS) to manage eligibility determination, financial planning, employment planning, and case management for individuals and families in need of social services.
Role type
Supervisory IC in social services case management
Builds
Case management plans, eligibility determinations, employment strategies, and statistical reports for NYC social service programs
Domain
Public sector social services / Human services
Required skills
Supervisory leadership, eligibility determination, financial planning, employment planning, quantitative analysis, program development, audit preparation, dispute resolution, case consultation, field visit coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Supervise BOS staff handling new applications, case reopens, and one-shot deals; Assign applications and review/sign off on benefits; Supervise eligibility assessments for SNAP, Medicaid, and immediate needs grants; Prepare daily/weekly statistical reports and monthly audits; Conduct mandatory dispute resolution; Supervise staff providing comprehensive service delivery and employment plan execution; Review employment eligibility decisions; Supervise staff interviewing homebound clients and managing walk-in/telephone services; Supervise staff assessing housing needs and developing anti-eviction plans; Conduct field visits
Seniority
Mid-level supervisor, hands-on IC