Representative Player Development
Core
Administrative and relationship management role for high-end gaming guests, utilizing player development philosophy to track play, administer comps, and coordinate VIP services.
Role type
Senior IC player development representative
Builds
VIP guest experiences, loyalty program engagement, and casino event execution
Domain
Casino gaming and hospitality
Required skills
Casino marketing, hotel reservations, guest service, data entry, relationship building, event coordination, comp administration, Microsoft Office proficiency, office machinery operation
Preferred skills
None stated
Technologies
Casino computer systems, Outlook, Microsoft applications
Responsibilities
Greet and assist VIP guests, input host and junket rep reservations, administer comps based on guidelines, build relationships with target players via contact strategy, monitor and update guest profiles, coordinate events and promotions, resolve guest complaints, distribute entertainment tickets, enroll players in rewards club.
Seniority
Entry-level to Mid-level, hands-on IC