ENROLLMENT SPECIALIST
Core
Enrolling low-income families for the Fair Fares public transit discount program at walk-in locations across New York City.
Role type
Enrollment Specialist (Community Associate)
Builds
Enrollment applications and participant records for the Fair Fares program
Domain
Public sector / Social Services / Transportation subsidies
Deliverable
client delivery
Required skills
Document verification, database navigation, data entry, public speaking, community outreach, confidentiality
Preferred skills
None stated
Technologies
Enrollment database, scanning equipment
Responsibilities
Verify and enroll participant referrals (walk-in, electronic, telephonic); review and authenticate consumer documents; navigate and update enrollment database; scan documents; finalize and submit application packages; answer consumer questions; coordinate community information sessions and outreach materials.
Seniority
Entry-level to Mid-level (3 years experience required)