Associate Director, Customer Engagement and Injector Training
Core
Shaping and executing customer engagement and injector education strategy for Chronic Migraine to strengthen clinical confidence and support brand objectives.
Role type
Associate Director, Customer Engagement and HCP Education
Builds
Integrated portfolio of live, virtual, digital, and on-demand education and training offerings for healthcare professionals
Domain
Neuroscience / Pharmaceutical Marketing
Deliverable
product features
Required skills
Strategic planning, cross-functional program execution, budget and vendor management, stakeholder influence, data-driven decision making, change leadership
Preferred skills
Advanced degree, experience in biotechnology marketing or sales training
Technologies
None stated
Responsibilities
Lead annual customer engagement and injector education strategy; Design and manage education offerings for HCPs; Translate insights into program architecture; Partner with marketing, medical, regulatory, and legal teams; Lead planning for HCP engagement at professional meetings; Oversee speaker and trainer strategy; Develop operating plans and budgets; Establish performance indicators and reporting; Pilot innovative approaches to customer engagement; Communicate strategy to senior leadership
Seniority
Senior, hands-on IC with enterprise leadership