Shelter Service Representative (1434) - Animal Care & Control - Office of the City Administrator
Core
Provides animal care and control services, information, and assistance to the public, including handling animal surrenders, adoptions, and licensing.
Role type
Frontline animal care and control service representative
Builds
Public trust and compliance with animal control laws through education and enforcement
Domain
Municipal government / Animal welfare
Deliverable
client delivery
Required skills
Customer service, animal handling, public education, law enforcement basics, data entry, fee collection, radio communication
Responsibilities
Resolves public issues under stressful conditions, educates public on responsible pet ownership, explains laws and ordinances, assists with animal surrender/adopt/redeem, handles and transports animals safely, records transactions and shelter activities, issues dog licenses and citations, collects fees, relays emergency service requests via radio
Seniority
Entry-level to Mid-level, hands-on IC