Assistant Commissioner, Program Performance & Accountability
Core
Oversee daily operations of 300+ Older Adult Centers serving 150,000 individuals annually, ensuring program effectiveness, accountability, and service delivery for older New Yorkers.
Role type
Senior program operations and accountability manager
Builds
Community-based wrap-around services (meals, health workshops, benefits navigation) for older adults
Domain
Public sector / Social services / Aging
Required skills
Staff recruitment and supervision, contract management, program oversight, data analysis, policy development, project management, stakeholder partnership building, emergency response coordination
Responsibilities
Recruit, onboard, supervise, coach and mentor staff, interns and volunteers; Manage program officers and supervisors overseeing contracts; Ensure fidelity of site visits and rigorous documentation; Streamline oversight practices through updates to standards and monitoring tools; Launch and manage projects to address service gaps; Use performance data to plan and guide program redesign; Build partnerships with internal teams; Mobilize teams for safety during emergencies.
Seniority
Senior, hands-on IC