Customer Service Supervisor
Hybrid
Core
Supervise staff and operations at a tax and fee collection business center, including cashiering, payment processing, and adjudication support.
Role type
Customer Service Supervisor (Civil Service)
Builds
Tax payment processing, parking violation adjudication, and customer service operations for the NYC Department of Finance.
Domain
Public Sector / Municipal Finance
Required skills
Staff supervision, cash handling, reconciliation, policy enforcement, training, administrative file management
Responsibilities
Supervise staff, maintain employee files, reconcile cashier receipts, perform shift closeouts, train staff on rules/policies, work at cashier window, assist as manager in absence
Seniority
Mid-level Supervisor