DIRECTOR, ITS IMPLEMENTATION SUPPORT & TECHNICAL TRAINING
Core
Director-level role overseeing agency-wide software implementation, enterprise technical training, online learning systems administration, and technology policy development for NYC Human Resources Administration and Department of Homeless Services.
Role type
Senior IC Director of Implementation Support & Technical Training
Builds
Complex software implementations, 25+ virtual technical courses, instructional materials (manuals, simulation videos), and technology policies.
Domain
Public sector / Government / Social Services
Required skills
Software implementation leadership, enterprise training strategy, LMS administration, instructional design, policy development, multi-disciplinary project management, staff supervision, technical guidance for complex software functions
Preferred skills
None stated
Technologies
Absorb, Percipio, ITS Video resources
Responsibilities
Oversee planning and delivery of complex software implementations; Lead development and delivery of virtual technical courses; Supervise instructor schedules and training requests; Lead creation and updates of technology policies; Oversee LMS operations and course data accuracy; Provide high-level technical guidance for complex software functions
Seniority
Director, strategic leadership & mentorship