Automotive Technical Consultant
Core
Provide technical expertise, troubleshooting support, and process improvement recommendations to dealership service departments to ensure vehicles are repaired correctly the first time.
Role type
Senior IC automotive technical consultant
Builds
Repair quality and operational performance for automotive dealerships
Domain
Automotive service and repair
Required skills
complex vehicle diagnosis, troubleshooting, repair process analysis, data trend analysis, documentation, remote and on-site consultation, Microsoft Office proficiency
Preferred skills
ASE Certification, shop foreman or service manager experience, field service experience, repair data analysis
Technologies
Microsoft Excel, Word, PowerPoint
Responsibilities
Diagnose and resolve complex vehicle technical concerns and escalations, conduct dealership consultations regarding repair processes, review repair orders and recommend best practices, analyze repair trends to improve first-time fix rates, document case updates and findings
Seniority
Mid-level, hands-on IC
