ServiceNow Enterprise Integration Delivery Lead
Core
Direct, manage, plan, and administer operational and administrative activities of an Application Development section, leading the ServiceNow enterprise integration POD.
Role type
Senior IC/Lead ServiceNow Enterprise Integration Delivery Lead
Builds
Scalable and predictable ServiceNow integration solutions, reusable patterns, and platform health.
Domain
IT Service Management (ITSM) / Enterprise Integration / SaaS Platform
Required skills
ServiceNow instance strategy, integration architecture standards, upgrade and clone cycles, deployment methods, platform health, technical debt, scope discipline, people leadership, budget management, stakeholder management
Preferred skills
Agile delivery, release management, DevOps, estimation, capacity planning, quality metrics, ServiceNow IntegrationHub, REST/SOAP APIs, MID Server, middleware, enterprise API platforms
Technologies
ServiceNow, IntegrationHub, REST, SOAP, MID Server, OAuth, mTLS
Responsibilities
Define and govern enterprise integration standards including reusable patterns, API design, authentication, and security; Drive rationalization and migration of legacy and custom integrations to the enterprise API platform; Oversee ServiceNow release planning, upgrades, patching, and instance health; Make delivery performance visible through velocity, burn-down, capacity, quality, and integration-health metrics; Negotiate, secure, and oversee resources required to meet daily operational and delivery demands; Establish and maintain high-quality relationships across the company and with external partners.
Seniority
Senior, hands-on IC with team leadership
