RAP TEAM LEADER
Core
Lead a team of first-level supervisors to review case reports, ensure timely approval of rental assistance cases, and manage staff productivity and schedules for the Rental Assistance Program.
Role type
Team Leader (Benefits Opportunity Specialist)
Builds
Rental assistance programs for individuals and families to exit shelter and secure housing
Domain
Public Social Services / Housing
Deliverable
client delivery
Required skills
Case review and approval, staff supervision and scheduling, performance evaluation, training, program compliance monitoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review case reports and ensure timely approval, develop unit goals, monitor staff productivity, organize daily staff schedules, assist with in-person clients and landlords, manage first-level supervisors, ensure federal guideline compliance, train subordinate staff, provide performance evaluations