Dual Floor Supervisor / Casino Shift Manager
Core
Oversee table games operations, ensure regulatory compliance, supervise dealers, and manage customer service and security for casino floor.
Role type
Senior IC casino shift manager / floor supervisor
Builds
Casino table game operations and player experience
Domain
Gaming / Hospitality
Required skills
Casino game rules knowledge, regulatory compliance, dealer supervision, customer dispute resolution, performance evaluation, scheduling, security monitoring
Preferred skills
Knowledge of multiple casino games, experience with Boyd Gaming systems, ability to obtain gaming licenses
Technologies
Casino management systems, credit line software
Responsibilities
Supervise and coach dealers, calculate payoffs, monitor gaming regulations compliance, resolve customer complaints, distribute cards and dice, inspect equipment, author win/loss reports, administer performance appraisals, enforce company policies
Seniority
Mid-level, hands-on IC