Senior Help Desk Technician
Core
Provide single-point contact for end-user technology support, including hardware installation, repair, software administration, and troubleshooting across the agency.
Role type
Senior Help Desk Technician (IT Support)
Builds
Maintains computing environment stability and user access
Domain
Public Sector / Government IT
Required skills
Hardware installation and repair, software administration, troubleshooting, user onboarding/offboarding, security monitoring, report preparation
Preferred skills
Technical desktop support experience, organizational skills, time management, multi-tasking, communication skills
Technologies
Computer hardware, software, monitoring equipment
Responsibilities
Supervise Help Desk technicians, assist with special project rollouts, implement IT security policies, participate in technical R&D, support users across the agency, provide status updates to IT Support Director, respond to incoming calls and emails, perform security monitoring, prepare reports
Seniority
Senior, hands-on IC with supervisory duties