Associate Director, External HUB Programs
Core
Oversees external hub vendors supporting AbbVie's Access and Affordability programs, ensuring performance, compliance, and operational excellence.
Role type
Senior management vendor operations lead
Builds
Vendor performance frameworks, operational execution for patient access programs
Domain
Healthcare / Biopharma / Patient Services
Required skills
Vendor management, Operations leadership, Performance management, SLA/KPI governance, Risk mitigation, Financial oversight, Strategic partnership, Team leadership, Process optimization, Data analysis
Preferred skills
Healthcare/Biopharma experience, Patient services knowledge, Specialty pharmacy background, Access support environment experience
Technologies
None stated
Responsibilities
Oversee external hub vendor performance and adherence to SLAs/KPIs; Monitor vendor financial performance and resource utilization; Partner with Patient Services to translate strategy into operational execution; Lead and develop a team responsible for vendor relationship management; Identify performance gaps and direct corrective action plans; Drive root cause analysis and process enhancements across vendors.
Seniority
Director, strategic oversight & team leadership
