Supervisor, Pharmacy Operations
Core
Provide leadership and supervision to Pharmacy Technician and Fulfillment teams to ensure smooth daily operations, high customer service, and adherence to pharmacy laws and HIPAA guidelines.
Role type
Operations Supervisor (Pharmacy)
Builds
Pharmacy fulfillment operations and patient service workflows
Domain
Healthcare / Specialty Pharmacy / Retail/Mail Order Pharmacy
Required skills
Pharmacy law knowledge, HIPAA compliance, team coaching, performance management, scheduling, regulatory adherence (CFR 210/211, cGMP), problem solving, insurance knowledge
Preferred skills
Bachelor's in health sciences or business, 3-5 years healthcare provider/PBM/Specialty/Retail pharmacy experience, 1-2 years supervisory experience, core insurance knowledge, online verification systems familiarity
Technologies
Online verification systems
Responsibilities
Daily oversight of Pharmacy Technician and Fulfillment teams, coach staff on calls and cases for accuracy and policy adherence, perform administrative tasks (scheduling, attendance, reviews), resolve operational issues, identify and assign training needs, monitor compliance with corporate procedures and pharmacy law, report key performance metrics to management.
Seniority
Mid-level Supervisor