Field Services Specialist
Core
Provide field service, product technical support, fleet performance monitoring, and commissioning of Mining Off-Highway Vehicle (OHV) electric drive systems.
Role type
Field Services Specialist (Mining Equipment)
Builds
Commissioning of new electric drive systems for mining OHVs
Domain
Mining industry, Electric Drive/Traction Systems
Required skills
Electrical licensing (NSW/QLD/WA), 5+ years post-trade service experience, troubleshooting electric drive systems, commissioning, customer service, reporting, travel management
Preferred skills
Knowledge of mining equipment design and validation, experience with multi-location teams, engineering tools and software systems
Technologies
Electric Drive/Traction Systems, engineering tools and software systems
Responsibilities
Manage and prioritize field service issues and customer requests; conduct on-site troubleshooting and commissioning; act as service support point of contact for distributors and mines; report and escalate product quality and warranty claims; educate customers on troubleshooting and upgrades; support OEM and distributor activities including sales and joint meetings; monitor project status and business issues.
Seniority
Mid-level, hands-on IC