Field Service Consultant
Core
Troubleshoot complex vehicle issues, assist dealerships with repairs, and improve customer experience and repair process efficiency.
Role type
Field Service Consultant (Automotive)
Builds
Repair solutions and process improvements for automotive dealerships
Domain
Automotive / Aftermarket Services
Required skills
Automotive technician experience, ASE certification, technical troubleshooting, recall management, repair documentation, data analysis, MS Excel, MS Word, MS PowerPoint
Preferred skills
Field-related management experience, dealership experience, Assistant Manager or Shop Foreman experience
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Assessing and solving technical escalations, providing online and in-dealership technical assistance, managing recall requirements and ensuring Required Service Updates are completed, providing dealership consultations on repair order documentation and facility inspections, analyzing data to create custom reports, suggesting repair shop process improvements
Seniority
Mid-level, hands-on IC
