Senior Application Analyst, AI Operations, IT
Core
Operate and maintain Harvard Business School's artificial intelligence services, platforms, integrations, and related applications to ensure reliability, security, and alignment with institutional needs.
Role type
Senior Application Analyst, AI Operations
Builds
Reliable, secure, and governed AI services and integrations for faculty, learners, and staff
Domain
Higher Education / AI Operations
Deliverable
production ML models
Required skills
AI service lifecycle administration, API and connector implementation, incident management, service roadmap execution, operational monitoring, licensing and procurement coordination
Preferred skills
SaaS platform administration, Model Context Protocol (MCP) server support, identity and access management, ITIL Foundation certification
Technologies
Model Context Protocol, SaaS platforms, AI services
Responsibilities
Administer AI services lifecycle including provisioning, deprovisioning, and access control; Implement service plans and roadmaps in partnership with strategy teams; Test and validate connectors between platforms and MCP servers; Monitor service health, adoption, and token utilization via dashboards; Coordinate AI service rollouts, upgrades, and migrations; Resolve incidents affecting AI platforms and integrations; Support AI service licensing, procurement, and vendor coordination.
Seniority
Senior, hands-on IC
