DSS OMBUDSMAN COMMUNITY COORDINATOR
Core
Community Coordinator for the DSS Ombudsman Office, providing conflict resolution, fair access to services, and data tracking for homeless constituents in NYC.
Role type
Community Coordinator (Ombudsman)
Builds
Data tracking and reporting systems for shelter concerns and complaints
Domain
Public Social Services / Homelessness
Deliverable
dashboards & analysis
Required skills
Conflict resolution, Community outreach, Stakeholder liaison, Case management, Data entry and reporting, Multidisciplinary consultation
Preferred skills
None stated
Technologies
Intranet Quorum (IQ) system
Responsibilities
Lead internal and external meetings and field visits; Liaise between shelters and DHS/DSS programs; Conduct outreach to community-based organizations; Aid constituents with homelessness issues via phone, email, and walk-ins; Maintain records and generate activity reports; Develop rapport with internal and external partners.
Seniority
Mid-level, experienced IC