Panel Relations Coordinator I (Sales Customer Service)
Core
Recruit, onboard, and maintain relationships with panel households via phone, digital, and face-to-face methods to support market research operations.
Role type
Individual-contributor panel relations coordinator
Builds
Panel participant relationships and recruitment pipelines
Domain
Market research / Consumer insights
Deliverable
client delivery
Required skills
Recruitment, onboarding, relationship building, customer service, record maintenance, first-level technical support, objection handling, conflict resolution
Preferred skills
Field operations, sales, public-facing roles
Technologies
Designated household management systems
Responsibilities
Recruit and onboard eligible panel households; maintain accurate household details and interaction history; address panelist enquiries using standard procedures; provide first-level support on equipment and procedures; coordinate appointments; escalate technical or service issues.
Seniority
Entry-level, hands-on IC