Senior Director of Product Delivery
Core
Lead the delivery of critical projects, application enhancements, and enterprise technology initiatives for NYCHA's CRM Modernization program, supporting Section 8 and public housing programs.
Role type
Senior Director of Product Delivery
Builds
Modern enterprise solutions replacing legacy CRM and case management platforms (Siebel, IBM i/AS400) and delivering custom .NET and SaaS (Salesforce) features.
Domain
Public sector housing administration and enterprise application modernization
Required skills
Strategic delivery leadership, product operating model establishment, release and change management, legacy system modernization, .NET development standards, DevOps practices, vendor management, budget and resource management, stakeholder alignment
Preferred skills
Experience with Siebel CRM, IBM i/AS400, Salesforce, API integration architectures, SaaS lifecycle management
Technologies
Siebel CRM, IBM i/AS400, .NET, Salesforce, APIs, enterprise middleware
Responsibilities
Direct modernization of legacy CRM and case management platforms; establish product operating model with named ownership and backlogs; own release and change management; lead modern application delivery practices including DevOps; manage system integrator and vendor performance; define team structures and recruitment strategies; monitor project budgets and funding allocations; ensure operational quality and defect resolution; report delivery metrics.
Seniority
Senior Director, strategic leadership with hands-on technical oversight
