Complaint Processing Analyst I
Core
Handle inbound/outbound patient and customer contacts to identify, document, and route product quality complaints and safety information.
Role type
Entry-level operational analyst (complaint processing)
Builds
Compliant complaint records and safety reports for internal quality and safety teams
Domain
Healthcare / Pharmacovigilance
Required skills
Data entry accuracy, script adherence, multi-system navigation, follow-up call management, confidentiality handling
Preferred skills
Healthcare support experience, pharmacovigilance background, life sciences degree
Technologies
CRM systems, complaint management platforms, call platforms
Responsibilities
Handle inbound/outbound contacts via phone and other channels, collect and document product complaint details, perform follow-up calls to obtain missing information, escalate complex cases to senior teams
Seniority
Entry-level, individual contributor