Refunds College Aide
Core
Process tax refunds, payments, and account adjustments for the NYC Department of Finance while providing customer service and maintaining financial records.
Role type
Administrative college aide (finance operations)
Builds
Refund vouchers, payment documents, and financial reconciliations for the City of New York
Domain
Public sector finance and tax administration
Required skills
Financial Management System (FMS), BTCS, CRM case management, bank reconciliation, standard operating procedure (SOP) documentation
Preferred skills
None stated
Technologies
FMS, BTCS, CityPay, PayPoint, Braintree
Responsibilities
Prepare refund vouchers, process manual refund cases, monitor Business Improvement District account balances, handle chargeback reversals, assist with bank reconciliations, respond to customer service inquiries, update SOP documents
Seniority
Entry-level, student intern
