REGIONAL DIRECTOR-OED- BROOKLYN- MAIL -IN UNIT
Core
Manage operations of multiple community offices processing Medicaid eligibility applications for Non-MAGI consumers in Brooklyn and mail-in units.
Role type
Senior Administrative Manager (Regional Director)
Builds
Public health insurance enrollment services for eligible residents
Domain
Public sector / Healthcare administration
Deliverable
client delivery
Required skills
Program management, staff supervision, regulatory compliance, performance monitoring, strategic planning, inter-agency collaboration, complaint resolution, statistical reporting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Oversee day-to-day activities of community offices ensuring adherence to agency protocols and laws; Direct Community Office Site Managers in proper operation and regulatory compliance; Monitor staff activities and operations for uniformity and efficiency; Collaborate on program implementation strategies; Interact with other agencies on consumer issues; Provide statistical management reports to Program Director; Intercede to resolve consumer and government entity complaints
Seniority
Senior, hands-on IC with supervisory mandate