Area Technical Support Manager
Core
Provide technical leadership and field support for Wabtec OHV Drive Systems in mining operations, ensuring reliability and performance across Chile and assigned territories.
Role type
Senior IC Area Technical Support Manager (Mining Equipment)
Builds
OHV Drive Systems for mining trucks
Domain
Mining industry + Heavy Equipment Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
mining truck drive systems support, commissioning, troubleshooting, engineering software, diagnostic tools, warranty investigation, fleet performance monitoring, root cause analysis, NPI field support, high-altitude operations experience
Preferred skills
English proficiency
Technologies
Salesforce, ServiceMax
Responsibilities
Perform commissioning and startup activities for newly installed OHV Drive Systems; Diagnose and troubleshoot technical issues through onsite inspections and data analysis; Monitor OHV fleet performance and coordinate corrective actions; Review warranty claims and support failure investigations; Coordinate return shipments of RMA components; Participate in NPI programs and new product introductions; Conduct customer meetings and fleet reviews.
Seniority
Senior, hands-on IC with significant travel