IT Field Engineer II
Core
Provides second-level field engineering support for company information systems, technology assets, and users across assigned properties, resolving escalated incidents and maintaining network, server, endpoint, voice, and audiovisual services.
Role type
Senior IC IT Field Engineer
Builds
Reliable IT infrastructure, network services, endpoint support, and audiovisual/digital media systems for property operations
Domain
IT Operations / Hospitality & Entertainment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, root-cause analysis, network cabling, hardware installation, computer imaging, account administration, mobile device management, telephony support, digital signage configuration, stage lighting/sound setup, incident documentation, asset inventory
Preferred skills
Associate degree in CS/IT, experience in resort/hotel/casino environments, CompTIA A+/Network+, CCNA, Microsoft credentials, IT service-management training
Technologies
Microsoft Windows, Microsoft Office, network cabling tools, cable testers, mobile device management systems, IP-based voice systems, digital signage hardware, stage lighting/sound equipment
Responsibilities
Resolve escalated incidents involving computers, printers, networks, servers, and applications; install, monitor, and maintain network/server/endpoint hardware; terminate and test network cabling; configure and enroll mobile devices; perform moves/additions/changes for telephone and voicemail systems; set up and troubleshoot digital signage and media-delivery systems; configure stage lighting, sound, and microphone equipment; maintain accurate incident and asset documentation; provide on-the-job training to Engineer I team members; coordinate with Corporate IT and vendors to restore service
Seniority
Mid-level, hands-on IC