Representative Player Development
Core
Administrative and relationship management role focused on evaluating high-end gaming guests, tracking play, and administering comps based on Player Development guidelines.
Role type
Player Development Representative (Casino)
Builds
Guest profiles, comp allocations, and VIP engagement programs
Domain
Gaming / Hospitality
Deliverable
client delivery
Required skills
Casino marketing, hotel reservations, guest profiling, comp administration, telemarketing, written correspondence, event coordination
Preferred skills
None stated
Technologies
Casino computer systems, Outlook, Microsoft applications, office machinery
Responsibilities
Input host and junket rep reservations, greet and assist VIP guests, administer comps to qualified players, build relationships with target players via contact strategy, monitor and update guest information records, coordinate events and promotions, resolve guest complaints
Seniority
Entry-level, individual contributor