Associate Director, External HUB Programs
Core
Oversees external hub vendors supporting AbbVie's Access and Affordability programs, ensuring performance, compliance, and operational excellence.
Role type
Senior IC operations leadership (vendor management)
Builds
Patient support operations and access programs
Domain
Healthcare / Biopharma / Patient Services
Deliverable
client delivery
Required skills
Vendor management, operations leadership, performance management, SLA/KPI governance, risk mitigation, financial oversight, strategic partnership, team leadership, process optimization
Preferred skills
Healthcare/biopharma experience, patient services knowledge, specialty pharmacy, access support
Technologies
None stated
Responsibilities
Oversee external hub vendor performance and adherence to SLAs/KPIs; Monitor vendor financial performance and resource utilization; Partner with Patient Services to translate strategy into operational execution; Lead and develop a team responsible for vendor relationship management; Identify performance gaps and direct corrective action plans; Drive root cause analysis and process enhancements across vendors
Seniority
Senior, hands-on IC with team leadership
