DEPUTY DIRECTOR
Core
Supervise case management, case establishment, and case support units to facilitate eligibility determinations for public assistance benefits and employment-related activities for individuals and families in need.
Role type
Senior IC Deputy Director (Social Services)
Builds
Public assistance programs including temporary cash assistance, SNAP, childcare, eviction prevention, and job training services.
Domain
Public sector social services and economic support
Required skills
Supervisory and managerial leadership, case management oversight, compliance with federal/state regulations, training curriculum development, audit and fraud reduction program management, stakeholder coordination with external agencies, data accuracy monitoring
Preferred skills
Experience with welfare reform initiatives, Fair Hearing process management, technical system troubleshooting coordination
Technologies
Centralized computer systems for benefit generation, MIS (Management Information System)
Responsibilities
Manage staff activities regarding public assistance client appeals and case status changes; oversee application and recertification processes to ensure eligibility rule adherence; direct program components including call centers and specialized job centers; determine and evaluate staff training needs; supervise implementation of welfare reform initiatives; conduct management audits to ensure regulatory compliance; monitor Fair Hearing processes and win rates; manage data accuracy and timelines in benefit systems.
Seniority
Senior, hands-on IC with supervisory mandate