SENIOR TEAM LEADER
Core
Oversee Associate Fraud Investigators and social services staff to ensure timely eligibility determinations, prevent fraud, and reduce unnecessary shelter placements.
Role type
Senior Team Leader (Associate Fraud Investigator Level II)
Builds
Efficient shelter intake and assessment operations for New York City's homeless population
Domain
Public sector social services / fraud investigation
Deliverable
client delivery
Required skills
supervisory experience, fraud investigation, eligibility determination, case management, staff supervision, scheduling, reporting, stakeholder liaison
Preferred skills
knowledge of alternative housing strategies, client responsibility procedures
Technologies
none stated
Responsibilities
Oversee staff and focus on eligibility determinations and fraud prevention; Provide supervision and technical assistance to social services staff; Liaise with shelter staff and community-based providers; Refer staff to training; Develop and monitor staffing schedules; Coordinate case conferences; Monitor non-compliant clients and submit cases for review
Seniority
Senior, hands-on IC
