Parts Specialist
Core
Reference point for dealer network enquiries regarding parts availability, identification, pricing, and logistics resolution.
Role type
Parts Specialist (Dealer Network Support)
Builds
Parts availability data, logistics solutions, and claims resolutions for automotive dealers.
Domain
Automotive after-sales / Spare parts supply chain
Deliverable
client delivery
Required skills
Parts identification, logistics coordination, claims processing, ERP usage, electronic catalogue navigation, data analysis
Preferred skills
Automotive importer/OEM experience, claims handling with logistics providers, process improvement
Technologies
SAP (MM/SD), Electronic Parts Catalogue (EPCM/EPC), ERP systems
Responsibilities
Handle and resolve enquiries from Spanish and Portuguese dealer networks; Identify parts via electronic catalogue; Coordinate with engineering on technical escalations; Review and approve transport claims and returns; Coordinate with warehouse on urgent deliveries; Use ERP for stock enquiries and order tracking.
Seniority
Individual Contributor, operational level