Director, Business Operations Management
Core
Lead global business operations teams supporting serialization compliance, freight payment, and operational efficiency for the Supply Chain.
Role type
Director, Business Operations Management
Builds
Standardized workflows, escalation protocols, system integration roadmaps, and audit-ready processes for freight and serialization.
Domain
Pharmaceutical Supply Chain / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic leadership, risk identification and mitigation, change management, process standardization, SLA monitoring, stakeholder management, data analysis, team onboarding and training
Preferred skills
Advanced operations management in pharma/healthcare, DSCSA knowledge, project planning for tech initiatives, complex problem solving, large budget management
Technologies
Serialization systems, freight audit tools, Salesforce, SharePoint
Responsibilities
Provide strategic leadership for end-to-end business operations; Lead cross-functional initiatives to improve process standardization; Own business processes for freight payment and serialization; Drive change and governance activities; Establish procedures for compliance tracking and audit readiness; Provide oversight to staff for transactional operations and SLA monitoring; Manage relationships with internal teams and third-party partners; Utilize systems to capture, analyze, and report operational data; Oversee team capability-building programs
Seniority
Director, strategic leadership & team management