TEAM LEADER
Core
Supervise Family Workers and Community Coordinators to review eligibility determinations, conduct fraud investigations, and manage the intake and shelter placement process for homeless individuals and families.
Role type
Team Leader (Associate Fraud Investigator Level I)
Builds
Eligibility determinations, fraud prevention assessments, and shelter placement outcomes for New York City homeless services.
Domain
Public sector social services / fraud investigation
Required skills
supervisory experience, fraud investigation, eligibility determination, case management, data verification, report writing, stakeholder liaison
Preferred skills
knowledge of child welfare and domestic violence issues, experience with social service agencies
Technologies
CARES, Q-Flow, WMS
Responsibilities
Supervise subordinate staff in intake, shelter placement, and investigations; review eligibility determinations; conduct fraud investigations and verify documents; prepare case summaries and written determinations; liaise with HERO Unit and legal teams; arrange client transportation and funds disbursements.
Seniority
Mid-level, hands-on IC with supervisory duties