Tecnico Helpdesk Automotive di Secondo Livello
Core
Second-level automotive helpdesk technician providing advanced diagnostic support and technical guidance to a network of dealerships for complex repairs and electrical issues.
Role type
Senior IC automotive diagnostic technician
Builds
Diagnostic reports, repair guidance, and training materials for dealership networks
Domain
Automotive after-sales / Electrical diagnostics
Deliverable
client delivery
Required skills
Complex fault diagnosis, OEM diagnostic tools (Diagbox, wiTECH), electrical schematics reading, technical training delivery, recurring case analysis, MS Office/Google Workspace
Preferred skills
Hybrid/electric vehicle systems (LEV/PHEV), telematics, OTA updates, internal combustion engine knowledge
Responsibilities
Perform complex fault diagnosis using OEM tools, provide advanced technical support to dealerships, read electrical schematics to guide repairs, analyze recurring cases to prevent future faults, conduct technical training for dealerships (in-person and remote), document diagnoses and interventions
Seniority
Mid-level, hands-on IC
